FREQUENTLY ASKED QUESTIONS

Q: What time should I arrive for dinner before the show?
A: Ticket holders may  arrive from 6:45 pm – 7:00 pm to ensure you’re able to enjoy the live music & dinner. If you are late, you may forfeit courses of your dinner.  Standing Room will be admitted at 7:00 pm. Please note, all food and cocktail service will pause when the show begins. The Magic show will begin promptly at 8:30 pm, if you do not arrive before this time, you will not be allowed inside and you will not be offered a refund.

Q: How long does the dinner and magic show last?
A: Dinner begins at 7:00 pm, the show begins at 8:30 pm, and the afterparty band begins at 9:30 pm.

Q: What happens if I’m running late for the dinner or the show? Will I still be able to participate?
A: If you are running late to the dinner, you may forfeit courses from your dinner in order to stay on schedule. There will be no food or cocktail service when the show begins. If you arrive after 8:30 pm, you will not be admitted to the show & we will not offer a refund.

Q: What is your policy on cancellations, no-shows, or transferring tickets?
A: You may contact us at [email protected] at least 7 days prior to the show in order to transfer your ticket to a show at a later date if there is availability. If you contact us within 7 days, we cannot guarantee that we will be able to transfer the ticket. If you do not show up, you will not be refunded for your ticket or transferred to another date.

Q: Can I arrive just for the show if I don’t want to attend the dinner?
A: Yes, you can purchase a General Admission Standing Room ticket and arrive starting at 7:00 pm for the show. If you purchase a seated ticket, you will not receive a refund for the price of dinner if you arrive later.

Q: Is there a dress code for the event?
A: Dressing up for a night out adds to the overall experience and sets the tone for a chic and fashionable night. Casual elegance and smart streetwear are welcome, but we request guests refrain from wearing flip-flops, shorts, sports apparel, beachwear, or anything you might wear to the gym.

Q: Can I choose my seating when I buy the ticket?
A: Absolutely, you will choose your table from the seating chart when purchasing your tickets so you know exactly where you’ll be.

Q: Will there be opportunities to interact with the master illusionist during the show?
A: Yes, our master illusionist could pick you out as a volunteer for his illusions if you’re daring enough!

Q: Do I need to print my ticket, or can I show it on my phone?
A: You don’t need to have a physical copy of your ticket – please check in with the host upon your arrival and be sure you have the email confirmation available on your phone.

Q: What is included in the three-course dinner?
A: You can view our menu & luxury add ons here.

Q: Can I request dietary accommodations (e.g., gluten-free, nut-free)?
A: We will do our best to accommodate dietary restrictions, please be sure to check with your server, or email us at [email protected]  to verify that we are able to accommodate.

Q: Does the ticket price include drinks or is there an additional cost for beverages?
A: No, the seated tickets include your three-course dinner & table, while the GA tickets include standing room. No tickets include beverages unless they’ve been purchased as a luxury add on. Please note, cocktail service will pause when the show begins, and resume after the show.

Q: Will I be seated with others, or is it private seating for my group?
A: The seated tickets allow you & your guests your own table, however, other parties will be seated around you to enjoy the show. The General Admission Standing Room tickets allow you to stand in our bar area, and there is no seating.

Q: When will I receive confirmation of my reservation/ticket?
A: You will receive your ticket confirmation within 24 hours of your order. If you have not received your confirmation email within this timeframe, please contact us at [email protected]

Q: Can I add a tip when purchasing the ticket, or is that done at the event?
A: The tip is not included in your ticket pricing, you will be able to leave it after the show.

Q: Are there any additional fees or charges beyond the ticket price?
A: There will be administrative fees, taxes, and transaction fees included with your ticket. Beverages & gratuity are not included in your ticket price.

Q: Is parking available at the venue, or do you offer valet service?
A: There are street parking & public parking garages around the area of the venue. We do not offer valet service.

Q: Is the venue wheelchair accessible?
A: Yes, our venue is wheelchair accessible.

Q: Are children allowed to attend the show? Is there an age limit?
A: No, children are not permitted. We request that all guests are at least 21 years of age to enter.

Q: Will photography or video recording be allowed during the show?
A: Yes, photography or video recording permitted during the show. Please be respectful of others while filming. 

Q: Is there a waiting list if the event is sold out?
A: Yes, please send an email to [email protected] to join our waitlist in case of cancellations.

Q: Can I purchase a ticket with a Flatiron Room gift card?
A: No, we will not be accepting gift cards during Supper Club Magic events.

Q: Can I walk-in on the night of the event or do I need a ticket?
A: If you’re interested in the show, you will need to purchase a ticket. We will be accepting walk-ins for the afterparty at 9:30 pm.